Tag: Feedback and Coaching
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Raising Service Consistency in Spas, Salons and Personal Care With Feedback and Coaching
This executive case study shows how a consumer services organization in the Spas, Salons and Personal Care industry implemented a Feedback and Coaching program to unify guest rituals and service recovery across locations. By pairing manager-led feedback cycles with role-plays, tips, and an on-the-floor AI chatbot companion, the team standardized behaviors, boosted associate confidence, and… Read full article
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Biotechnology Enablement at Scale: How a Bioprocess Equipment & Reagent Provider Used Feedback and Coaching to Accelerate Competency
This case study explores how a bioprocess equipment and reagent provider in the biotechnology industry implemented a Feedback and Coaching-led learning strategy to deliver customer enablement training at scale through role-based paths. By embedding frequent coaching, practice, and data-driven insights (powered by xAPI and an LRS), the organization reduced ramp time, improved field performance, and… Read full article
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